Privacy Policy
This website is operated by TAMBOURINE GROUP LIMITED. The privacy of our users is extremely important to us and therefore we encourage all users to read this policy very carefully because it contains important information regarding:
- Who we are;
- How and why we collect, store, use and share personal information;
- Your rights in relation to your personal information; and
- How to contact us and supervisory authorities in the event that you have acomplaint.
- Who we are
TAMBOURINE GROUP LIMITED (‘we’ or ‘us’) (trading as TAMBOURINE) collect, useand are responsible for storing certain personal information about you. When we do so, we are regulated under the General Data Protection Regulation which apply across the European Union (including the United Kingdom) and we are responsible as a controller of that personal information for the purposes of those laws.
- The personal information we collect and use
Personal information you provide to us
We collect the following personal information that you provide to us: name, emailaddress, address, bank details.
Some examples of when we collect this information include: when registering for an account, when making a purchase, when signing up for newsletters, when providing feedback and when entering competitions or surveys.
Personal information from other source
We may receive information about you from other sources. This information includes; technical data from GoDaddy (our website host), Google or Facebook. Contact, preferences, financial and transaction data from Stripe (our payment service provider), Task4it (our website operator).
We will add this information to the information we hold about you for the following purposes: to provide you with our services, including enabling you to add or trade items in the fashion marketplace, creating and maintaining your customer account, to send you personalised marketing communication, to process your payment via our service providers and to improve our products & services.
Personal information you provide about third parties
If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:
- Shall consent on their behalf to the processing of their personal data;
- Shall receive any data protection notices on their behalf; and
- Shall consent on their behalf to the transfer of their personal data abroad.
A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects (‘flash cookies’) and single pixel GIFs. Such technologies can be used to track user’s actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website.
In addition it should be noted that in some cases our cookies or similar technologies may be owned and controlled by third parties who will also collect personal information about you.
The following examples illustrate how we may use cookies to monitor and/or collect the following information: login/account data, website usage frequency, site page usage and traffic data.
This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we may not be able to identify you individually.
On the first occasion that you use our site we will ask whether you consent to ouruse of cookies. If you do not, cookies will not be used. Thereafter you can opt outof using cookies at any time or you can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.
For further information on our use of cookies, please see our website cookie policy.
For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookiesorg.
- How we use your personal information
We collect information about our users for the following purposes: to identify users, to manage user’s accounts, to process user’s orders, to conduct research and to obtain statistical & behavioural analytics.
- Who your information may be shared withWe may share your information with:
- Law enforcement agencies in connexion with any investigation to help prevent unlawful activity;Our payment processing provider stripe, in order to fulfil our full services;
We will not share your personal information with any other third parties.
- Marketing
We would like to send you information about products Commerce services, offers, competitions and our business which may be of interest to you. Such information could be sent to you by post, email, telephone, text message or automated call.
We will ask whether you would like us to send you marketing messages on the 1st occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering competition etc). If you do opt in to receive such marketing from us, you can opt out at any time (see ‘what rights do I have?’ below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.
- Required personal information
The provision of the following information is required from you: name, email address, address and bank details.
This is to enable us to do the following; name (for delivery purposes), email address (for marketing, inquiry, dispute and feedback communications), address (for delivery purposes) and bank details (to process your payments via our service providers).
We will inform you at the point of collecting information from you whether you are required to provide the information to us.
- How long your personal information will be kept
We will hold your personal information for the following periods: until your account is deactivated and normally for a period of three years thereafter, unlesslonger retention is required by applicable law.
These periods are no longer than necessary in each case.
- Reasons we collect and use your personal information
We rely on the following as the lawful basis on which we collect and use your personal information: (1) consent, (2) contract and (3) legal obligation.
- Keeping your information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the Internet. If you have any particular concerns about your information, please contact us using the details below.
- Transfers of your information out of the EEA
We will not transfer your personal information out of the EEA at any time.
- Children
Please note that this website is not intended for children under the age of 18.
- What rights do you have?
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
- Fair processing of information and transparency over how we use your personal information
- Access to your personal information and to certain other supplementary information that this privacy notice is already designed to address
- Require is to correct any mistakes in your information which we hold
- Require the erasure of personal information concerning you in certain situations
- Received the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
- Object at any time to processing of personal information concerning you for direct marketing
- Object to decisions being taken by automated means which produced legal effects concerning you or similarly significantly affect you
- Object in certain other situations in our continued processing of your personal information
- Otherwise restrict our processing of your personal information in certain circumstances
- Claim compensation for damages caused by our breach of any data protection laws
For further information on each of those rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioner's Office (ICO) on individual’s rights under the General Data Protection Regulation (http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/).
If you would like to exercise any of these rights please email us and let us know the information to which your request relates.
From time to time we may also have other methods to unsubscribe from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.
- Changes to the privacy policy
This privacy policy was published on 20th of April 2021 and last updated on the 20th of April 2021. We may change this policy from time to time. You should cheque this policy occasionally to ensure you are aware of the most recent version that will apply each time you access the website. We will also attempt to notify users of any change by email, if you have opted in to receive emails.
- Contact us
if you have any questions about this policy or the information we hold about you,please contact us by email at Hello@tambourine.store.